We are inspired by Prophet Muhammad SAW and we follow the sunnah by accepting any returns and exchanges without any hesitation. However, in order to meet business challenges, , the customer should follow these rules:
- Only unused and unwashed products with original packaging are accepted for returns.
- No refunds and exchanges are processed if customer informs us 10 days after delivery is made.
- Each order comes with a Packaging slip and a courier slip, both slips are necessary to start a case.
- It is recommended to record a video while you open the shipment in order to resolve any issues caused by third party logistics.
- For complaints, WhatsApp us at 0335 4671313 (Mon-Sat 10 am to 6pm)